{"id":131,"date":"2016-03-20T22:43:36","date_gmt":"2016-03-20T22:43:36","guid":{"rendered":"http:\/\/blog.boachsoft.com\/?p=131"},"modified":"2016-03-20T22:43:36","modified_gmt":"2016-03-20T22:43:36","slug":"improving-product-support-through-videos-and-social-media","status":"publish","type":"post","link":"http:\/\/blog.boachsoft.com\/?p=131","title":{"rendered":"Improving Product Support through Videos and Social Media"},"content":{"rendered":"
\"Boachsoft<\/a>
Boachsoft Founder and Sole Proprietor Yaw Boakye-Yiadom with spectacles off<\/figcaption><\/figure>\n

The goal of \u00a0every business is to generate profits, growth and most importantly contribute value. \u00a0How do consumers assess the value of a product or service? Customers assess the intrinsic utility they derive from the service. They also look at demand and supply \u2014 that is to say the quantity of the product on the market and the quantity people are are prepared to buy. \u00a0The availability of cheaper alternatives are also taken into account. Some may go a step further and assess the hours of labor that go into producing the product or the service. Needless to say that to generate profits businesses\u00a0ought to offer value.<\/p>\n

I would like you to know that Boachsoft cares and I would continue to provide you with valuable products and customer support.<\/span><\/p>\n

Here at Boachsoft, \u00a0as the founder and CEO I have been looking at ways of improving customer support. Many \u00a0users of software need detailed tutorial in order to become better acquainted with the software. In fact more than half of features available in software are not understood by users. Users may be totally oblivious to them.<\/p>\n

Many customers prefer to access product support on demand without interacting with customer support staff. I have recognized this fact. \u00a0Boachsoft provides an online discussion forum for users to start topics and share their experiences and ideas in using the software. The forum:\u00a0http:\/\/mundo.boachsoft.com<\/a>\u00a0is \u00a0over a year old.<\/p>\n

Social media provides a platform for people and businesses to share and exchange ideas and content in virtual communities and networks. This provides a new and valuable way to provide customers with end user support.
\n\"twitter\"<\/a>In order to obtain the best customer support \u00a0customers expect businesses to be on every social platform. Boachsoft is now present on almost all social media platforms. We are present on twitter. \u00a0Follow Boachsoft Founder, Yaw Boakye-Yiadom\u2019s tweets on twitter. On this page you can find a widget with the latest tweets. \u00a0On twitter follow @boachsoft.<\/strong>
\n\"Boachsoft<\/a>This week Boachsoft launched a youtube channel. \u00a0Click\u00a0Boachsoft Channel<\/a>\u00a0to visit the channel on youtube. \u00a0I have already made a number of how-to videos available through this channel. I would video-blog on this channel as well.<\/p>\n